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Service and Support

Bundesdruckerei provides you a comprehensive range of services and support. Here you will find support for technical problems, further information and answers to the most frequently asked questions.

Bundesdruckerei entry

Service Portal for customers

Bundesdruckerei GmbH is the issuing office for individual identifiers and identification codes for tobacco products. On our support page you will find information and instructions for manufacturers and importers, wholesalers and distributors as well as for points of sale.

Do you use products such as digital certificates, signature cards or e-health solutions from our sister company D-Trust GmbH? You will find information and FAQs regarding these products in the D-Trust support area.

Our contact form

Unable to find an answer to your question in the support section?
For written enquiries or call-back requests, please use our contact form:

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